Wine Tasting Room Server Handbook
This handbook is a component of a more complete learning experience, which includes competency in three areas:
- Tasting Room Customer Service
- Wine Fluency
- Techniques of Alcohol Management© (TAM©)
The total program in customer service includes a video series with role plays and an instructor training guide, intended for use in wine tasting rooms.
Please email Brian Lillie or call 231-223-4110 for additional information about the complete training program.
To order copies of this booklet, please email Emily Dockery or call her at 248-982-0553.