Hospitality Training : Michigan Wines
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Hospitality Training

Wine Tasting Room Server Handbook

This handbook is a component of a more complete learning experience, which includes competency in three areas:

  • Tasting Room Customer Service
  • Wine Fluency
  • Techniques of Alcohol Management© (TAM©)

The total program in customer service includes a video series with role plays and an instructor training guide, intended for use in wine tasting rooms.

Please email Brian Lillie or call 231-223-4110 for additional information about the complete training program.

To order copies of this booklet, please email Emily Dockery or call her at 248-982-0553.

Wine Tasting Room Server Handbook